Q: How do I change my address or phone number?
A: If you are signed up for Online Banking, you may sign in and send us a secure email requesting that we change your address or phone number. You may also come into any branch lobby and the teller will assist you. If you are unable to come into one of the branch locations, call us at 1-888-765-7551.
Q: Are my accounts FDIC Insured?
A: The Bank is a member of the Federal Deposit Insurance Corporation (FDIC). FDIC’s basic coverage is $250,000 per owner. Certain retirement accounts and joint accounts offer additional coverage. You can estimate your coverage with EDIE the Estimator at www.fdic.gov/edie/
Q: What do I do if I have lost my debit card?
A: For lost/stolen support for ATM/Debit Cards phone 1-866-546-8273.
Q: What do I do if I have been a victim of Identity Theft?
A: 1. Review and place a Fraud Alert on your credit reports.
2. Close the accounts that you know or believe to have fraudulent activity. Keep copies of the fraudulent activity. File a dispute letter or form with supporting documents of the fraudulent activity.
3. File a report with the local police. Retain a copy of the police report for your records in case the creditors need proof of the crime.
4. File a complaint with the Federal Trade Commission. This will help law enforcement officials across the nation track down identity thieves. You can file a complaint on line at www.consumer.gov/idtheft/
or by calling 1-877-438-4338 or mail your information to Identity Theft Data Clearing House, Federal Trade Commission, 600 PA Ave NW, Washington DC 20580
US Government Agencies
Federal Trade Commission
Identity Theft Clearing House
Social Security Administration
Fraud Hotline: 1-800-269-0271
Credit Reporting Agencies
PO Box 740241
Atlanta GA 30374-0241
To request a credit report: 1-800-685-1111 Option 4
To report fraud: 1-800-525-6285
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